The Softening | Canvas Print
The Softening” is a tribute to the feminine energy that nurtures, heals, and restores. This piece represents the power of vulnerability and the strength found in softness. In a world that often celebrates hard edges, this piece invites us to remember that healing and transformation often come through gentle surrender. The life lesson here is to embrace the softness within, to soften your approach to yourself and others, and allow the decisions you make to be rooted in compassion, tenderness, and love.
Emma Brei Art Refund Policy
Please take a moment to review our comprehensive refund policy:
Change of Mind
Choosing artwork is a deeply personal experience, and we encourage thoughtful selection.
Due to the unique nature of each piece, we cannot accept returns or exchanges for change of mind on either prints or original artworks.
If you have any questions or need further information before making a purchase, please don’t hesitate to reach out — we’re here to help!
Custom Artwork Requests
For custom art commissions, we are excited to work with you to bring your vision to life.
Please note that once a custom project has started, we cannot offer refunds.
We encourage thorough discussions before beginning any custom piece to ensure we align on expectations.
Damaged Deliveries
In the rare case that your piece arrives damaged, please follow these steps for prompt resolution:
- Take clear photographs of the entire package, showing any external damage.
- Photograph the artwork itself, highlighting any damage.
- Send the photos to contact@emmabreiart.com.au, and we will work with you to resolve the issue.
- Do not attempt to fix the damage — please leave it exactly as it arrives, as this will form part of our resolution and investigation.
Artwork Descriptions and Colour Variations
We provide photographs and detailed descriptions of each artwork to give you an accurate representation.
However, please be aware that colours may vary slightly due to differences in device displays.
Returns based on these variations cannot be accepted.
Lost Artwork
If your artwork does not arrive or is lost during transit, please contact us as soon as possible.
We will assist you in processing a refund or sending a replacement piece.
Natural Aging of Artworks
Like all fine art, our pieces are crafted to last, but they may naturally age and change over time.
This aging process is not grounds for a return.
If you have concerns about the care or preservation of your artwork, we are happy to offer advice to ensure it stays in beautiful condition.
Intellectual Property
All artwork, including original pieces and prints, is protected by copyright law.
The intellectual property rights to the artwork remain with the artist, Emma Brei Art.
Purchasers may not reproduce, sell, or distribute the artwork without explicit permission.
Care and Maintenance
To ensure the longevity of your artwork, we recommend following specific care instructions based on the medium.
If you need advice on caring for your piece — such as framing, cleaning, or display — please reach out to us.
We’re always happy to help guide you in maintaining the beauty of your art.
Changes to This Policy
We reserve the right to modify this refund policy at any time.
Any changes will be posted here, and the updated policy will take effect immediately upon posting.
Emma Brei Art Shipping Policy
Thank you for choosing Emma Brei Art!
We strive to provide a seamless and enjoyable experience.
Below is important information regarding our shipping times and policies for both original artworks and prints. Please read carefully:
Original Artworks – Australia
All original artworks will be shipped within 1–2 weeks from the time of order, unless otherwise specified.
If you require your artwork urgently, please contact us to discuss expedited shipping options.
Please note that rush orders will incur an additional fee.
Print Orders – Australia
All prints are made to order through our trusted partner company.
Dispatch times are as follows:
- Unstretched Prints: Approx. 1–2 weeks
- Stretched and Framed Prints: Approx. 2–3 weeks
Important: Shipping times may vary, especially during peak seasons (October–December).
Please consider this when placing your order, as shipping times during these months can be longer.
Note: All shipping times are provided as a guide. While we do our best to meet the estimated delivery windows, Emma Brei Art cannot be held responsible for shipping delays outside of our control.
International Shipping – Original Artworks
If you’re outside of Australia and have fallen in love with an original artwork, we’d be happy to arrange international shipping!
Please contact us at contact@emmabreiart.com.au for a personalised shipping quote based on your location.
International Shipping – Prints
For international print orders, the approximate dispatch times are:
- Unstretched Prints: Approx. 1–2 weeks
- Shipping Time: Typically between 15–27 days, depending on the destination (this can vary)
Important: Please note that the artist or shipping companies are not responsible for any import duties, taxes, or customs fees that may apply to your country.
It is the responsibility of the customer to cover any such charges.
Packaging
We take great care in packaging all artworks to ensure they arrive safely.
Original artworks are securely wrapped and shipped in protective materials to minimise the risk of damage during transit.
Prints — whether stretched or unstretched — are also carefully packaged to ensure they reach you in perfect condition.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number (if available) to monitor the progress of your shipment.
Please check your email for this information.
Shipping Address
Please double-check your shipping address before completing your order.
Emma Brei Art is not responsible for lost or misdirected packages due to incorrect or incomplete shipping information provided at checkout.
If you notice an error with your shipping address after your order has been placed, please contact us immediately to correct it.
Sale / Discounted Items
All sale or discounted items are final sale and cannot be refunded.
Sale prices are only valid on orders placed within the specified sale period.
Orders made outside of the sale period will not be eligible for the discounted price.
Additional Considerations
- Handling Delays: While we strive to process and ship all orders promptly, unforeseen delays such as carrier issues, weather events, or public holidays may affect delivery times. We kindly ask for your patience in such cases.
- Lost or Stolen Packages: If your package is lost or stolen during transit, please contact us immediately. While we will assist you in resolving the issue, please note that we cannot be held liable for lost or stolen items once they are in the hands of the shipping carrier.
We appreciate your understanding of these shipping policies, and we are committed to providing you with a smooth and enjoyable purchasing experience.
If you have any questions, concerns, or special requests, please don’t hesitate to reach out — we’re here to help!
